Disappointing customer service from Outsurance

Beginning of Oct, I was victim to a house burglary where I was I was held by gunpoint, whilst my house contents was removed by the burglars. The police came to my house and wrote the case report kn the same day. I reported the incident to Outsurance the same day it happened. After sending proof of purchase, invoices and oproviding quotations to replace goods, the claim was finalized after 26 days. The quotation is missing numerous items, captured on the police report, for which I provided quotes and proof of purchase. In the interim, I have had to replace the ****** cellphones × 3, TV , external hard drive, TV, etc at my own expense.