Disappointed with Outsurance's Campaign Promises

I’m genuinely disappointed in Outsurance and feel misled by their current TV campaign. They boldly claim they can beat your existing insurance premium—or pay you R500 if they can't. Motivated by the offer, I contacted them on Friday, 11 July 2025, hoping to save money. Instead, I was quoted R800 more than my current premium.

The consultant offered me the R500 cash-back voucher and promised to send an SMS with a link to upload my current policy schedule and banking details. As of today—Tuesday, 15 July 2025—I still haven’t received that SMS.

Not only did they fail to offer a more competitive quote, but they also haven’t followed through on their campaign promise. This feels like misleading advertising and reflects poorly on the brand’s integrity. Such practices appear to violate consumer rights and potentially the standards upheld by the Advertising Regulatory Board of South Africa.

If Outsurance wants to earn consumer trust, they should stand by their word and deliver on the promises they make.