RS
Rue S
1 reviews | Active since Nov 2019
27 Oct 2020, 10:45
Disappointed with OutSurance Sales Service
I did a quote with Outsurance, the sales guy was a bit too pressurizing, even going as far as telling me that "It is OutSurance that pays the claim and not your husband", after I told him I would not be accepting the quote, based on the feedback from my husband that it was higher than my current insurer. He did not even offer the R500 or R1,500 for failing to beat my current insurance amount, and it was a totally opposite experience of the service I had last year in November with another OutSurance agent who was EXTREMELY friendly and made me want to insure everything I had with them.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
03 Nov 2020, 11:39Good day Rue,
Your current service experience was most certainly worrying and after our private response we escalated the matter.
Cesare our sales manager was in touch with you to address your concerns regarding the sales call. Gina from our quote promotion team assisted you with the link and we can confirm that you do qualify and payment has been processed.
We thank you for accepting our sincere apologies.
Regards,
OUTsurance
Your current service experience was most certainly worrying and after our private response we escalated the matter.
Cesare our sales manager was in touch with you to address your concerns regarding the sales call. Gina from our quote promotion team assisted you with the link and we can confirm that you do qualify and payment has been processed.
We thank you for accepting our sincere apologies.
Regards,
OUTsurance
OUTsurance's reply03 Nov 2020, 11:39
Official
Good day Rue,
Your current service experience was most certainly worrying and after our private response we escalated the matter.
Cesare our sales manager was in touch with you to address your concerns regarding the sales call. Gina from our quote promotion team assisted you with the link and we can confirm that you do qualify and payment has been processed.
We thank you for accepting our sincere apologies.
Regards,
OUTsurance
Your current service experience was most certainly worrying and after our private response we escalated the matter.
Cesare our sales manager was in touch with you to address your concerns regarding the sales call. Gina from our quote promotion team assisted you with the link and we can confirm that you do qualify and payment has been processed.
We thank you for accepting our sincere apologies.
Regards,
OUTsurance
RS
Rue S's updateReviewer Update
03 Nov 2020, 11:47The assistance post the complaint has been amazing. I did get a call from the manager who did apologize, and Gina (absolutely amazing and friendly lady) also called to assist and this was all done with utmost professionalism.
Thank you for taking the time to investigate and address this issue.
Thank you for taking the time to investigate and address this issue.
RS
Rue S's update03 Nov 2020, 11:47
Reviewer Update
The assistance post the complaint has been amazing. I did get a call from the manager who did apologize, and Gina (absolutely amazing and friendly lady) also called to assist and this was all done with utmost professionalism.
Thank you for taking the time to investigate and address this issue.
Thank you for taking the time to investigate and address this issue.
OUTsurance's replyOfficial
03 Nov 2020, 15:41Good day Rue,
Glad we could resolve the matter. Thank you for your further feedback.
Regards,
OUTsurance
Glad we could resolve the matter. Thank you for your further feedback.
Regards,
OUTsurance
OUTsurance's reply03 Nov 2020, 15:41
Official
Good day Rue,
Glad we could resolve the matter. Thank you for your further feedback.
Regards,
OUTsurance
Glad we could resolve the matter. Thank you for your further feedback.
Regards,
OUTsurance