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Grant S

1 reviews | Active since Jul 2009

22 Dec 2022, 10:51

Disappointed with Annual Increase

Annual re-rate letter received for my policy, phoned to query and this is the best they can offer - perhaps I need to shop around again (after 22 years with Outsurance): Vehicle: +14% Contents: +23% Building: -R3

Policy premium increase: 9%

Really disappointed in their lack of concern.

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Replies (1)
OUTsurance
OUTsurance's reply23 Dec 2022, 09:55
Official
Good day Grant,

We understand that receiving an annual increase comes as a disappointment.

Jannie from our review team contacted you to discuss your rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, claims, underwriting changes etc. 

Thanks for giving us the opportunity to address your concerns.

Sorry for the disappointment. 

Regards,
OUTsurance