DM
Denver M
1 reviews | Active since Oct 2025
16 Oct 2025, 15:10
Disappointed service
Disappointing and pathetic service from claims dept concerning vehicle claim
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Replies (1)DM
Denver M's updateReviewer Update
16 Oct 2025, 15:13Dear OUTsurance Claims Team,
I am writing to express my deep frustration and disappointment with how my claim has been handled. The service I have received so far has been completely unacceptable and far below the standards one expects from OUTsurance.
To begin with, the claims advisor assigned to my case has never once followed up to provide any updates or assistance. Every single call and follow-up has been done by me, which is both frustrating and exhausting. What kind of claims advisors does OUTsurance have if a claim that has already been approved still hasn’t been properly managed or resolved?
The panel beaters affiliated with OUTsurance have also been extremely disappointing. The first panel beater could only accept the vehicle on 20 October, already causing unnecessary delay. After requesting a list of alternative panel beaters, we decided to proceed with Dent Doctor.
Dent Doctor initially advised that they would order the necessary parts and contact me with an estimated arrival date. After a week of complete silence, I had to contact them myself — only to be told that they had not ordered the parts because they were still waiting for the quote to be transferred to them.
I then took it upon myself to have the quote transferred, just to move things along. Yet even after this, there is still no ETA on when my vehicle will actually be repaired.
I took insurance with OUTsurance for peace of mind — not to spend my time chasing after panel beaters and doing the follow-ups myself. This constant back-and-forth and lack of accountability between OUTsurance and its service providers has made this entire experience unnecessarily stressful and frustrating.
Frankly, I have to ask — is this the kind of panel beaters and claims advisors OUTsurance chooses to affiliate itself with? The lack of service, communication, and responsibility I’ve experienced does not reflect the standards your brand claims to uphold.
I expect OUTsurance to urgently step in, provide a clear update on my claim, confirm when the vehicle will be repaired, and ensure proper follow-up from the assigned advisor going forward.
This experience has severely damaged my confidence in OUTsurance’s claims process and service partners, and I sincerely hope that immediate action will be taken to resolve this matter.
I am writing to express my deep frustration and disappointment with how my claim has been handled. The service I have received so far has been completely unacceptable and far below the standards one expects from OUTsurance.
To begin with, the claims advisor assigned to my case has never once followed up to provide any updates or assistance. Every single call and follow-up has been done by me, which is both frustrating and exhausting. What kind of claims advisors does OUTsurance have if a claim that has already been approved still hasn’t been properly managed or resolved?
The panel beaters affiliated with OUTsurance have also been extremely disappointing. The first panel beater could only accept the vehicle on 20 October, already causing unnecessary delay. After requesting a list of alternative panel beaters, we decided to proceed with Dent Doctor.
Dent Doctor initially advised that they would order the necessary parts and contact me with an estimated arrival date. After a week of complete silence, I had to contact them myself — only to be told that they had not ordered the parts because they were still waiting for the quote to be transferred to them.
I then took it upon myself to have the quote transferred, just to move things along. Yet even after this, there is still no ETA on when my vehicle will actually be repaired.
I took insurance with OUTsurance for peace of mind — not to spend my time chasing after panel beaters and doing the follow-ups myself. This constant back-and-forth and lack of accountability between OUTsurance and its service providers has made this entire experience unnecessarily stressful and frustrating.
Frankly, I have to ask — is this the kind of panel beaters and claims advisors OUTsurance chooses to affiliate itself with? The lack of service, communication, and responsibility I’ve experienced does not reflect the standards your brand claims to uphold.
I expect OUTsurance to urgently step in, provide a clear update on my claim, confirm when the vehicle will be repaired, and ensure proper follow-up from the assigned advisor going forward.
This experience has severely damaged my confidence in OUTsurance’s claims process and service partners, and I sincerely hope that immediate action will be taken to resolve this matter.
DM
Denver M's update16 Oct 2025, 15:13
Reviewer Update
Dear OUTsurance Claims Team,
I am writing to express my deep frustration and disappointment with how my claim has been handled. The service I have received so far has been completely unacceptable and far below the standards one expects from OUTsurance.
To begin with, the claims advisor assigned to my case has never once followed up to provide any updates or assistance. Every single call and follow-up has been done by me, which is both frustrating and exhausting. What kind of claims advisors does OUTsurance have if a claim that has already been approved still hasn’t been properly managed or resolved?
The panel beaters affiliated with OUTsurance have also been extremely disappointing. The first panel beater could only accept the vehicle on 20 October, already causing unnecessary delay. After requesting a list of alternative panel beaters, we decided to proceed with Dent Doctor.
Dent Doctor initially advised that they would order the necessary parts and contact me with an estimated arrival date. After a week of complete silence, I had to contact them myself — only to be told that they had not ordered the parts because they were still waiting for the quote to be transferred to them.
I then took it upon myself to have the quote transferred, just to move things along. Yet even after this, there is still no ETA on when my vehicle will actually be repaired.
I took insurance with OUTsurance for peace of mind — not to spend my time chasing after panel beaters and doing the follow-ups myself. This constant back-and-forth and lack of accountability between OUTsurance and its service providers has made this entire experience unnecessarily stressful and frustrating.
Frankly, I have to ask — is this the kind of panel beaters and claims advisors OUTsurance chooses to affiliate itself with? The lack of service, communication, and responsibility I’ve experienced does not reflect the standards your brand claims to uphold.
I expect OUTsurance to urgently step in, provide a clear update on my claim, confirm when the vehicle will be repaired, and ensure proper follow-up from the assigned advisor going forward.
This experience has severely damaged my confidence in OUTsurance’s claims process and service partners, and I sincerely hope that immediate action will be taken to resolve this matter.
I am writing to express my deep frustration and disappointment with how my claim has been handled. The service I have received so far has been completely unacceptable and far below the standards one expects from OUTsurance.
To begin with, the claims advisor assigned to my case has never once followed up to provide any updates or assistance. Every single call and follow-up has been done by me, which is both frustrating and exhausting. What kind of claims advisors does OUTsurance have if a claim that has already been approved still hasn’t been properly managed or resolved?
The panel beaters affiliated with OUTsurance have also been extremely disappointing. The first panel beater could only accept the vehicle on 20 October, already causing unnecessary delay. After requesting a list of alternative panel beaters, we decided to proceed with Dent Doctor.
Dent Doctor initially advised that they would order the necessary parts and contact me with an estimated arrival date. After a week of complete silence, I had to contact them myself — only to be told that they had not ordered the parts because they were still waiting for the quote to be transferred to them.
I then took it upon myself to have the quote transferred, just to move things along. Yet even after this, there is still no ETA on when my vehicle will actually be repaired.
I took insurance with OUTsurance for peace of mind — not to spend my time chasing after panel beaters and doing the follow-ups myself. This constant back-and-forth and lack of accountability between OUTsurance and its service providers has made this entire experience unnecessarily stressful and frustrating.
Frankly, I have to ask — is this the kind of panel beaters and claims advisors OUTsurance chooses to affiliate itself with? The lack of service, communication, and responsibility I’ve experienced does not reflect the standards your brand claims to uphold.
I expect OUTsurance to urgently step in, provide a clear update on my claim, confirm when the vehicle will be repaired, and ensure proper follow-up from the assigned advisor going forward.
This experience has severely damaged my confidence in OUTsurance’s claims process and service partners, and I sincerely hope that immediate action will be taken to resolve this matter.