MK
Mbali K
1 reviews | Active since Jul 2023
12 Jun 2025, 10:27
Disappointed on the continuous Poor service received from Outsurance
I’m extremely disappointed with the service I received from Outsurance. What started as a seemingly reliable insurance provider quickly turned into a frustrating and disappointing experience. From the beginning, communication was inconsistent and slow. I had to follow up multiple times to get answers on the claim, been given a run around speaking to multiple people based on the claim. As a paying customer, I expected professionalism, efficiency, and at the very least, clear communication. As I’ve been asking for the way forward. Unfortunately, Outsurance failed on all fronts. Based on my experience, I would not recommend Outsurance to anyone looking for reliable service or peace of mind.
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Replies (1)OUTsurance's replyOfficial
12 Jun 2025, 14:10Hello Mbali
Further to our private response to you of this morning, we received feedback from our assessing manager, confirming he discussed the reason for the rejection with you.
The cause for the damage does not fall within the ambit of cover, and this could sadly not have been determined before the assessment was done.
Thank you for your understanding and we are not insensitive to the financial burden being placed on you a result of the rejection. We will at all times settle valid claims.
Regards
The OUTsurance Team
Further to our private response to you of this morning, we received feedback from our assessing manager, confirming he discussed the reason for the rejection with you.
The cause for the damage does not fall within the ambit of cover, and this could sadly not have been determined before the assessment was done.
Thank you for your understanding and we are not insensitive to the financial burden being placed on you a result of the rejection. We will at all times settle valid claims.
Regards
The OUTsurance Team
OUTsurance's reply12 Jun 2025, 14:10
Official
Hello Mbali
Further to our private response to you of this morning, we received feedback from our assessing manager, confirming he discussed the reason for the rejection with you.
The cause for the damage does not fall within the ambit of cover, and this could sadly not have been determined before the assessment was done.
Thank you for your understanding and we are not insensitive to the financial burden being placed on you a result of the rejection. We will at all times settle valid claims.
Regards
The OUTsurance Team
Further to our private response to you of this morning, we received feedback from our assessing manager, confirming he discussed the reason for the rejection with you.
The cause for the damage does not fall within the ambit of cover, and this could sadly not have been determined before the assessment was done.
Thank you for your understanding and we are not insensitive to the financial burden being placed on you a result of the rejection. We will at all times settle valid claims.
Regards
The OUTsurance Team
