Disappointed long time customer

I've been a very loyal customer of Outsurance for quite a few years. I have always had excellent service from them in the past and have testified and referred everyone I know to get a comparative quotes and also mentioned to them that they should remember that excellent service you receive when you claim can not be put on a quotation. That being said I have recently upgraded my vehicle and directly switched insurance from my previous car to my new car. I was told by the consultant that my specific vehicle was not subject to an pre-inspection. To my dismay just a few days into my cover I got a very small chip on my windscreen and thought to myself that I rather preventatively report the chip and get it repaired before it becomes a full on crack. I summited the claim, was told a service provider will contact me to make arrangements to repair chip and the received a follow up call from a consultant explaining to me that I was not covered because my first premium on my new car has not been paid yet. Therefore I am not covered and claim for my crack repair will not be covered. I was very disappointed as what would have happened if I was involved in an accident and not covered from the time I switched cover from my previous vehicle to my new vehicle. This completely made me doubt in my dealings with the Outsurance and their consultants. I am currently requesting comparative quotes as my trust that I had in my insurance provider seemed to be only a figure of my own imagination.