Disappointed in service

I have been an Outsurance client for over ten years and never had a problem when it came be re -imbursments or pro rata payments. I recently cancelled my insurance with them. This was on the 15 January 2018. There is a reimbur*****t due to my as my full policy amount had already been paid. After numerous calls and promises from Outsurance that the payment will made, I am still waiting, 2 and a half months later. It may not be a lot of money but it is the principle of this matter. If you a client - all is good.. but just cancel your policy and well.. what can I say. I am rather disappointed ....I have always received such wonderful service up until now.