KH
Kavan H
1 reviews | Active since Jul 2019
06 Dec 2024, 18:11
Disappointed in Outsurance
I’m so disappointed in Outsurance😔
The time I called in all I was assured everything will go well. I submitted the claim and it’s just a call after call. The agents that handles the claims go on leave and you have to submit the documents all over again. Today I send everything via WhatsApp and was they might let me know by Monday.
During this time of grieving Outsurance is not making it easy.
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OUTsurance's replyOfficial
09 Dec 2024, 16:08Good day Kavan,
We are sorry for your loss. Condolences to you and your family.
We pride ourselves in our service delivery so the service you received is shocking and certainly not the level of service we usually deliver. Our claims manager, Victor, contacted you to apologise for your experience. Victor advised you that your claim has been finalised and payment processed.
You have our sincere apologies for the claim delay.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
We pride ourselves in our service delivery so the service you received is shocking and certainly not the level of service we usually deliver. Our claims manager, Victor, contacted you to apologise for your experience. Victor advised you that your claim has been finalised and payment processed.
You have our sincere apologies for the claim delay.
Regards,
The OUTsurance Team
OUTsurance's reply09 Dec 2024, 16:08
Official
Good day Kavan,
We are sorry for your loss. Condolences to you and your family.
We pride ourselves in our service delivery so the service you received is shocking and certainly not the level of service we usually deliver. Our claims manager, Victor, contacted you to apologise for your experience. Victor advised you that your claim has been finalised and payment processed.
You have our sincere apologies for the claim delay.
Regards,
The OUTsurance Team
We are sorry for your loss. Condolences to you and your family.
We pride ourselves in our service delivery so the service you received is shocking and certainly not the level of service we usually deliver. Our claims manager, Victor, contacted you to apologise for your experience. Victor advised you that your claim has been finalised and payment processed.
You have our sincere apologies for the claim delay.
Regards,
The OUTsurance Team