CK
Caroline K
1 reviews | Active since Mar 2015
12 Sept 2022, 13:28
Disappointed in Outsurance
I am really confuse as I have a policy with outsurance, yes the passed few month with load shed I had claim before but never did anyone tell me that if my stove is connected like it should be ( Isolator, etc ) that your stove fell under buildring & not appliances.
With the loadshed the passed weekend my stove just made a load sound & I saw smoke coming from it, the switch ( was switch on ) but the stove & wasn't on.
I am really disappointed as my nowhere in my documents it state that my stove is part of my building.
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OUTsurance's replyOfficial
20 Sept 2022, 10:16Good day Caroline,
After responding privately to your review, we escalated the matter for urgent attention.
Bridgette our claims manager contacted you to discuss your claim in detail. A stove is considered to be part of the fixtures and fittings therefore it would need to be covered under the buildings insurance. A decision was made to cover your stove. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter for urgent attention.
Bridgette our claims manager contacted you to discuss your claim in detail. A stove is considered to be part of the fixtures and fittings therefore it would need to be covered under the buildings insurance. A decision was made to cover your stove. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
OUTsurance's reply20 Sept 2022, 10:16
Official
Good day Caroline,
After responding privately to your review, we escalated the matter for urgent attention.
Bridgette our claims manager contacted you to discuss your claim in detail. A stove is considered to be part of the fixtures and fittings therefore it would need to be covered under the buildings insurance. A decision was made to cover your stove. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
After responding privately to your review, we escalated the matter for urgent attention.
Bridgette our claims manager contacted you to discuss your claim in detail. A stove is considered to be part of the fixtures and fittings therefore it would need to be covered under the buildings insurance. A decision was made to cover your stove. We can confirm that your claim has been finalised and payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance