Disappointed in Out Surance Life department.

My aunt passed away Friday the 28th of January 2022... I was in contact with one of the Out Surance consultants regarding the funeral policy that needs to be paid out ASAP as the funeral was this morning...

She gave me a list of all the documents I needed to hand in in order for the claim to be processed... Which I did!

Today someone else phones me, asking me for a executor letter because I wasn't actually allowed to complete the forms for my uncle in order to assist him as he wasn't handling the death of my aunt very well...

If that was the case I would've made a plan for him to sign in the midst of it all... But this lady made it clear that I gave everything they needed????

Now... Today... We still haven't received the payment... And I have to resubmit everything... I don't have a problem if I was supposed to do it like that in the first place... But I clearly asked would it be a problem... And she said NO... (And I have a recording of the phone call) Now We owe the funeral parlour money for something that could've been prevented from the beginning...???

I think this is pathetic... One already has so much pain in times like these... You don't have the energy for this as well???