Disappointed

I,Sandhiya Beharie would like to state my disapointment with the above mentioned company.My late brother ,OD Maraj I'd 610****240081,had a household insurance cover with outsurance.The premiums were paid off my bank account. When my brother passed on in January 2021,I called outsurance, and asked a consultant to cancel this policy. I became ill with covid and Was hospilised for just over 2 months. I did not reliase that my account was still debited by outsurance. When I found that it was still debited I called and spoke to a consultant, who then canceled that policy. I asked outsurance in writing on 2 occasions to refund the premiums since January 2021. I was given no reply. I called customer care,and again I was not assisted. I'm highly disappointed as through the years we always received excellent service from outsurance. I haven't fully recovered from my illness,and lost a lot of income. Please assist Sandhiya Beharie ***