Disappointed customer

Hi ,I made contact with outurance consultant Clive Leshavha for a quotation,and I also told him not to debit my account until I accept the policy ,this was on the 12/01/2023 ,however 1050 was debited out of my account on the 13/01/2023 without authorisation from me ,to resolve this issue I called cancellation and spoke to Zime Sithole who said she sort this out as she can see the debit order and will wait for the money to clear so she can refund me the next day ,she did not call back so I called again yesterday and spoke to a third consultant who's name I don't have ,he tells me a totally different story and that I should send a bank statement to *** and that he will only be able to refund 756 Rand on the 18/02/2023 .this is not acceptable 1050 was debited without my authorization and now I must wait and not even receive the full amount that was debited .