Disappointed customer

I have been with outsurance and with my previous claims i never had an issue with them. I switched my debit order to my fnb account because my nedbank account was on hold, and when they finally opened the nedbank account i tried to contact my agent whom i still cant get hold of even today, he did not call back the phone didnt go through. So my debit order didnt go through becaise the fnb account didnt have money, and at that time i was out of the country. When i finally came back i got emails that my agent was changed and that i the previous one has resigned. When the new broker finally arranged a meeting i was happy and even told her that I will need to update some stuff like the car registration number and my bank account. But she postponed the meeting 3 times until the debit order bounced again from the nedbank. She finally came 5days later the appointment date. Unfortunately my car got into an accident just 3days after she came, called and she told me i have 14days grace period. Now im busy with the claim they tell me it has been rejected due to unpaid premium, now here is my question is it my fault that your brokers dont don't their jobs. And it was my first time to miss a payment. Im very disappointed with outsurance, in the beginning of the claim they asked me to get a later from my bank to show why my account was blocked, they asked for a bank statements i send them, then they went on again and said they need the fnb bank statements i send them, now they asked for the screenshots of the time i tried to.contact my agent i sent them on friday already. Its been more than 48hrs with no response. The list about how i was treated by my brokers could go on and on. You finally got me disappointed outsurance