Disappointed client

Last month I was phoned by a consultant, who said that I was getting a bonus on my premium for December and would only pay half the usual premium. On looking at my bank statement I see my premium was not reduced at all. Today, I phoned Outsurance to query why this happened and was told that the consultant I spoke to can only ask for leads to new customers, and not give any financial advice. On answer to my call, I was given a slight reduction, just over R100, on my policy up until May. I have been with outsurance for over 20 years and am disappointed.