Disappointed

After years of being a loyal customer to one of the biggest insurance brands in our country I am absolutely disappointed with the manner in which my claim is being dealt with.

No doubt these have been turbulent times and its times like these that you would expect for your insurance company to be there for you like they promised when they needed yoir business.

This was not the case with Outsurance when I logged a claim for my building, one that poses a risk to the safety of everyone living in the home. A few people came out to the property and did an evaluation and there was no feedback as to what was going on, not until I had to reach out to the claims assessor to find out whats going on and the explanation for claims rejection is insufficient if reffered to the OSTI. I had to once again call in to request for the details to be sent through to which I am awaiting.

I have been using outsurance for both my vehicle and building however the service from the vehicle insirance claims is miles apart from the home insurance team and the vehicle ins team have always worked efficiently. One would think that you are dealing with an entire different company when you interact with the home insurance team.

The purpose of this review is to point out that although the motor insurance team is doing a great job, the way in which your home insurance team conducts their business ultimately leaves clients like myself questioning if we stay with your company or move to a different providers.

I really do hope that this message gets the attention it deserves.