NZ
Nhlanhla Z
1 reviews | Active since May 2018
04 Sept 2025, 19:00
Disappointed by OUTsurance maybe I need to be out
4 day counting without electricity and being told I’m no longer covered for spoiled food caused by power failure is very sad.
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OUTsurance's replyOfficial
08 Sept 2025, 13:53Good day Nhlanhla,
Further to our initial private response, our claims team have reviewed your complaint and made contact with you regarding the matter.
Further to our initial private response, our claims team have reviewed your complaint and made contact with you regarding the matter.
Please note that food spoilage is only covered in the event of a claimable incident, such as a power surge or lightning strike. This has been explained to you in detail during our previous communication.
Nonetheless, in the spirit of resolving this matter amicably and as a gesture of goodwill, we have assisted on a once-off basis.
Regards,
The OUTsurance Team
The OUTsurance Team
OUTsurance's reply08 Sept 2025, 13:53
Official
Good day Nhlanhla,
Further to our initial private response, our claims team have reviewed your complaint and made contact with you regarding the matter.
Further to our initial private response, our claims team have reviewed your complaint and made contact with you regarding the matter.
Please note that food spoilage is only covered in the event of a claimable incident, such as a power surge or lightning strike. This has been explained to you in detail during our previous communication.
Nonetheless, in the spirit of resolving this matter amicably and as a gesture of goodwill, we have assisted on a once-off basis.
Regards,
The OUTsurance Team
The OUTsurance Team