AV
Ahmed V
1 reviews | Active since May 2020
03 May 2020, 16:39
Disappointed by lack of integrity
Disgusting service from OUTSURANCE, They assume they know everything and reject valid claims. Fail to provide efficient service. They do not conduct a full investigation.
I met up in accident with one of their clients some time back in October 2019. I was hit from behind by their client who acknowledges they were at fault to date the have not settled my claim. The information they provided on the rejection letter vs the AR is completely opposite.
It looks like they are finding every loophole not to authorise a valid claim.
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Replies (3)
OUTsurance's replyOfficial
07 May 2020, 12:51Good day Ahmed,
Thank you for giving us the opportunity to look into this matter.
Thelma our legal advisor contacted you to address your concerns and she discussed the merits of the claim in detail with you. We will remain in contact with you up until the matter has been finalised.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into this matter.
Thelma our legal advisor contacted you to address your concerns and she discussed the merits of the claim in detail with you. We will remain in contact with you up until the matter has been finalised.
We do apologise for the delay.
Regards,
OUTsurance
OUTsurance's reply07 May 2020, 12:51
Official
Good day Ahmed,
Thank you for giving us the opportunity to look into this matter.
Thelma our legal advisor contacted you to address your concerns and she discussed the merits of the claim in detail with you. We will remain in contact with you up until the matter has been finalised.
We do apologise for the delay.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into this matter.
Thelma our legal advisor contacted you to address your concerns and she discussed the merits of the claim in detail with you. We will remain in contact with you up until the matter has been finalised.
We do apologise for the delay.
Regards,
OUTsurance
AV
Ahmed V's updateReviewer Update
11 May 2020, 15:26I am totally disappointed in the way Outsurance operates for such a big company the lack of integrity, honesty and responsibility is totally poor.
I was notified by Outsurance on the 4th of May that by the 11th of May they would have some feedback for me with regards to my VALID CLAIM , to date they have not finalized anything , TCF must come through and deal with such incompetence.
I was notified by Outsurance on the 4th of May that by the 11th of May they would have some feedback for me with regards to my VALID CLAIM , to date they have not finalized anything , TCF must come through and deal with such incompetence.
AV
Ahmed V's update11 May 2020, 15:26
Reviewer Update
I am totally disappointed in the way Outsurance operates for such a big company the lack of integrity, honesty and responsibility is totally poor.
I was notified by Outsurance on the 4th of May that by the 11th of May they would have some feedback for me with regards to my VALID CLAIM , to date they have not finalized anything , TCF must come through and deal with such incompetence.
I was notified by Outsurance on the 4th of May that by the 11th of May they would have some feedback for me with regards to my VALID CLAIM , to date they have not finalized anything , TCF must come through and deal with such incompetence.
OUTsurance's replyOfficial
13 May 2020, 12:05Thank you for your further email.
Subrogation has taken place therefore your insurance company have taken mandate over the claim, you need to correspond with your insurance company.
We emailed Tshepiso your recovery advisor on the 11th of May 2020. Please contact Tshepiso to discuss the matter in detail.
Regards,
OUTsurance
Subrogation has taken place therefore your insurance company have taken mandate over the claim, you need to correspond with your insurance company.
We emailed Tshepiso your recovery advisor on the 11th of May 2020. Please contact Tshepiso to discuss the matter in detail.
Regards,
OUTsurance
OUTsurance's reply13 May 2020, 12:05
Official
Thank you for your further email.
Subrogation has taken place therefore your insurance company have taken mandate over the claim, you need to correspond with your insurance company.
We emailed Tshepiso your recovery advisor on the 11th of May 2020. Please contact Tshepiso to discuss the matter in detail.
Regards,
OUTsurance
Subrogation has taken place therefore your insurance company have taken mandate over the claim, you need to correspond with your insurance company.
We emailed Tshepiso your recovery advisor on the 11th of May 2020. Please contact Tshepiso to discuss the matter in detail.
Regards,
OUTsurance