Disappointed at Outsurance service on a Claim

Pathetic service from outsurance building claims. I registered a claim - claim number *** on the 6th March 2021.after a horrible hailstorm I had water leaking in from my roof that completely damaged the ceilings in my room. I was contacted by my claims advisor Reamgetse Khunou who has been helpful in trying to assist. An assessor named kaizer moela was appointed and a service provider sent out a week ago to do the assessment. It is now the 16th March. I have received no feedback on my claim. The last correspondence was from the assesor on 11th March that there were outstanding from the service provider around assessment. I then contacted service provider... Which mind u is not my job to do. They advised they received no feedback as stated by the assessor. I then recontacted outsurance again and was told an email will be sent to the assessor to contact me. I received no feedback. It is the 16th today - I called the advisor Reamgetse and he advised he would follow up yet again with assesor and sent mail to contact me again. I have heard nothing. It has taken 10 days and I have no idea what is going on with my claim. Very disappointing since I have been with outsurance for 10 years paying 14000 a year for building insurance. The pet and car insurance claims are so amazing at outsurance and never had such bad service to be honest. Highly annoyed since I advised that should it rain again my ceiling will be coming down but clearly no one seems to care... Don't know why I am running after them to advise me of their business process!