Disappointed and frustrated with the service I am receiving as a client!

I have become very frustrated and disappointed with the service I am currently receiving. My car was involved in an accident end of April 2023. It went for repairs from the beginning of May 2023 till 3rd June 2023 (collection date). On the day of collection, as I was driving out of the repairer, my car started making a whining noise and clicking noise when in drive mode. I returned my vehicle the following day as I had to park it due to the fact that I was still in possession of the company vehicle. I was informed that it has to do with gearbox problems, gearbox oil, etc. The oil was replaced and I was expecting to receive my car mid-June, but I was informed that no it is no longer oil. I have been waiting a whole month to get a positive response regarding my car. The premiums have been increased twice in one month and I am paying every month but I don't have my car.

As I am writing this review, I am very disappointed and frustrated with this service. I have been out of the vehicle since I returned my vehicle to date. I send emails at least to get constant updates. It's either I get a disappointing response with another extension of the process to get the report or no response at all. Even the service providers dealing with my car (Kia Tygervalley and Kondylis Motors), are not even interested in this issue. They do not even care what the client has to go through, because they received their money.

My car is a brand new 2022 model to be having gearbox problems. It only went for its first service in March 2023. I am going for a 2nd month without a vehicle (excluding May 2023 which was the repair process) with no positive progress in this issue.