Disappointed and disgusted loyal customer

We have been with Outsurance for more than 3 years and everything seemed fine and smooth until recently in March when we put a claim for the 1st time. On overage we pay R9000 per month on our business insurance thus over R100000 annually we give to these guys. We put through a claim mid march but the whole process took more than a month and half for them to come back to us and say we reject your claim. The evens leading to them rejecting makes no sense at all. It all felt like they were just looking for an excuse not to settle the claim. The assessor who came to us seemed unsure of himself and needs a lot of panel beating regarding the way he deals with customers. I used to recommend people to this company thinking their service was superb BUT NEVER EVER WILL i refer anyone to go through such a painful process to get an outcome on a claim Yours disappointed client Charles