SW
Stacy W
1 reviews | Active since Apr 2020
20 Sept 2023, 09:17
Disappointed
Since the 24th August they have not responded to my emails and then tried to deduct from my account.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
26 Sept 2023, 09:00Good day Stacy,
Thanks for bringing this matter to our attention.
Keo our client services manager advised you that the email address you responded to is an unmanned email address from where all our documentation is sent. Keo addressed your concerns and he went through your cover in detail with you. You were happy to keep your policy active.
We do apologise for the initial frustration caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention.
Keo our client services manager advised you that the email address you responded to is an unmanned email address from where all our documentation is sent. Keo addressed your concerns and he went through your cover in detail with you. You were happy to keep your policy active.
We do apologise for the initial frustration caused.
Regards,
The OUTsurance Team
OUTsurance's reply26 Sept 2023, 09:00
Official
Good day Stacy,
Thanks for bringing this matter to our attention.
Keo our client services manager advised you that the email address you responded to is an unmanned email address from where all our documentation is sent. Keo addressed your concerns and he went through your cover in detail with you. You were happy to keep your policy active.
We do apologise for the initial frustration caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention.
Keo our client services manager advised you that the email address you responded to is an unmanned email address from where all our documentation is sent. Keo addressed your concerns and he went through your cover in detail with you. You were happy to keep your policy active.
We do apologise for the initial frustration caused.
Regards,
The OUTsurance Team