pM
percy M
1 reviews | Active since Oct 2016
14 Jan 2022, 11:41
Disappointed
Im not happy at all, i had a pipe bust on the 12/01/2022. The house was flooded with water. Im being told that they dont cover the wardrobe and chest of drawer because they are stand alone not on the wall. The service provider only came yesterday im soo ****en ****ed mxm
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percy M's updateReviewer Update
16 Jan 2022, 15:23Am i being ignored or what????? The service provider that was sent to my house installed a used pipe can someone actually do their job im disappointed yoh
pM
percy M's update16 Jan 2022, 15:23
Reviewer Update
Am i being ignored or what????? The service provider that was sent to my house installed a used pipe can someone actually do their job im disappointed yoh
OUTsurance's replyOfficial
18 Jan 2022, 07:42Hello Percy M
We are sorry about our belated response to you.
Our claims manager has been in contact with you. He explained since we only cover your building and not your home contents, which the chest of drawers and wardrobe fall under, the latter was excluded from the claim.
We did however infirm you of our latest arrangements made to finalise the claim and thank you for your understanding and further patience you afforded us to assist you.
Regards
OUTsurance
We are sorry about our belated response to you.
Our claims manager has been in contact with you. He explained since we only cover your building and not your home contents, which the chest of drawers and wardrobe fall under, the latter was excluded from the claim.
We did however infirm you of our latest arrangements made to finalise the claim and thank you for your understanding and further patience you afforded us to assist you.
Regards
OUTsurance
OUTsurance's reply18 Jan 2022, 07:42
Official
Hello Percy M
We are sorry about our belated response to you.
Our claims manager has been in contact with you. He explained since we only cover your building and not your home contents, which the chest of drawers and wardrobe fall under, the latter was excluded from the claim.
We did however infirm you of our latest arrangements made to finalise the claim and thank you for your understanding and further patience you afforded us to assist you.
Regards
OUTsurance
We are sorry about our belated response to you.
Our claims manager has been in contact with you. He explained since we only cover your building and not your home contents, which the chest of drawers and wardrobe fall under, the latter was excluded from the claim.
We did however infirm you of our latest arrangements made to finalise the claim and thank you for your understanding and further patience you afforded us to assist you.
Regards
OUTsurance