NM
Nobuhle M
1 reviews | Active since Apr 2021
17 Apr 2021, 06:32
Disappointed
I've been waiting for almost a month for a payout which at first was processed into a closed account. The second time they told me it's because of the holidays that's why the payment was delayed . Ever since then I haven't received any feedback to say what's going on.
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Replies (1)
OUTsurance's replyOfficial
20 Apr 2021, 12:16Hello Nobuhle M
Thank you for your feedback, although most disappointing to see.
Our legal recoveries claims manager, Thelma, contacted you with an apology for the unfortunate delay in ensuring the refund of your excess was paid and into the correct account!
Thelma confirmed payment has been submitted yesterday and should reflect in your account no later than Thursday.
Regards
OUTsurance
Thank you for your feedback, although most disappointing to see.
Our legal recoveries claims manager, Thelma, contacted you with an apology for the unfortunate delay in ensuring the refund of your excess was paid and into the correct account!
Thelma confirmed payment has been submitted yesterday and should reflect in your account no later than Thursday.
Regards
OUTsurance
OUTsurance's reply20 Apr 2021, 12:16
Official
Hello Nobuhle M
Thank you for your feedback, although most disappointing to see.
Our legal recoveries claims manager, Thelma, contacted you with an apology for the unfortunate delay in ensuring the refund of your excess was paid and into the correct account!
Thelma confirmed payment has been submitted yesterday and should reflect in your account no later than Thursday.
Regards
OUTsurance
Thank you for your feedback, although most disappointing to see.
Our legal recoveries claims manager, Thelma, contacted you with an apology for the unfortunate delay in ensuring the refund of your excess was paid and into the correct account!
Thelma confirmed payment has been submitted yesterday and should reflect in your account no later than Thursday.
Regards
OUTsurance