Disappointed

<p>I put a claim in last week for a tablet that my daughter threw on the floor, your advisor (Nombuso) said that it would be sent in for repairs. I questioned whether repairs would be done correctly and she reassured me that they would be done properly. The repair centre called me last Friday to collect the tablet, I paid the excess and when I got there the tablet had deep scratches on it. I did not accept it and left it at the repair centre. Your call centre had closed by the time I had an opportunity to call and lodge a complaint so I did it Monday morning. I still haven’t received feedback and the repair centre wants to deliver the tablet to me. I am NOT prepared to accept something that has had second grade parts put on it. Sort this out ASAP! I have sat for a week without it already! </p>