Disappointed

On 26/11/20, I sent a mail to Outsurance to cancel my car insurance with immediate effect - No action from them was received. On 02/12/20 I resent it and once again no answer. I am currently in Portugal (mobile +***87). In desperation, I contacted a friend in SA and asked her to contact Outsurance to see what could be done. On 14/12/20, I received a mail from Blessing Mfupi telling me he could not accept instructions from my friend and that I had to resend him directly the original mail. He also told me that he had tried to contact me on the number my friend had given him (at the time was my sister number, which no missed calls were recorded). He also let me know that he was going to give me the refund of the December 2020 Debit Order (I am not disputing this.). I resent him the original email. By the 31/12/20 I had not heard a word from Mr Blessing Mfupi, and decided to tell him to do his job and process the cancellation of my policy or I would go to the media. That same day, I received another email from him Telling me the same story he sent me on his 1st mail which made no sense to me. But he did finally cancel the policy on 31/12/20. He let me also know that I had to wait 1 month for my R 193,43 refund and no further debits would be deducted from my account. Obviously, because the policy was cancelled on the last day of the month, on 02/01/21, once again my account was debited for the January premium. I waited another month hopping to see this refund. So, on 30/03/21 I sent him a mail, letting him know that I was waiting for the refund of the debit order that went through my account on 02/01/21. Only to receive his reply telling me that my account was refunded on 01/02/21 with R193.43 which was the December refund (I am not disputing this) and since the policy was cancelled on 31/12/20, no further debits would go through my account. He was insisted that the system would cancel all future Debit Orders and I must send him a statement of my account. I was with Outsurance for almost 20 years. I have NEVER encountered such inefficiency, lack of service, lack of knowledge and courtesy.