MN
Mache N
1 reviews | Active since Jan 2015
04 Apr 2022, 18:25
Disappointed
I have been a loyal customer for over 10 years with Outsurance with personal vehicle insurance. I have recently been retrenched and called Outsurance to see if a reduction in my premium could be made. Only to be told that the best they can give me is R10 off. I have been on Hippo to compare quotes, and 5 other insurers come in almost R100 cheaper than Outsurance. I again today spoke to an Outsurance consultant and explained this, only to be told that's the best they can do. I find it hard to believe that's the best they can do, but there's no more need to beg, I will be taking up other insurance.
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Replies (2)MN
Mache N's updateReviewer Update
07 Apr 2022, 09:22Dear Outsurance,
Please can you have your Client Care Manager phone me again today.
Thank you
Please can you have your Client Care Manager phone me again today.
Thank you
MN
Mache N's update07 Apr 2022, 09:22
Reviewer Update
Dear Outsurance,
Please can you have your Client Care Manager phone me again today.
Thank you
Please can you have your Client Care Manager phone me again today.
Thank you
OUTsurance's replyOfficial
07 Apr 2022, 13:55Good afternoon Mache,
Further to our private reply we can confirm that our client care manager Mapula has been in contact with you.
She has assisted with a discounted premium and explained different cover options.
We are glad to hear that you were satisfied with her assistance.
We have asked that she contact you again as per your request.
Regards,
OUTsurance
Further to our private reply we can confirm that our client care manager Mapula has been in contact with you.
She has assisted with a discounted premium and explained different cover options.
We are glad to hear that you were satisfied with her assistance.
We have asked that she contact you again as per your request.
Regards,
OUTsurance
OUTsurance's reply07 Apr 2022, 13:55
Official
Good afternoon Mache,
Further to our private reply we can confirm that our client care manager Mapula has been in contact with you.
She has assisted with a discounted premium and explained different cover options.
We are glad to hear that you were satisfied with her assistance.
We have asked that she contact you again as per your request.
Regards,
OUTsurance
Further to our private reply we can confirm that our client care manager Mapula has been in contact with you.
She has assisted with a discounted premium and explained different cover options.
We are glad to hear that you were satisfied with her assistance.
We have asked that she contact you again as per your request.
Regards,
OUTsurance
