MN
Megan N
1 reviews | Active since Jun 2017
18 Sept 2018, 07:40
Disappointed
A windscreen claim is an easy claim, but to wait over two weeks for this to be replaced is absoloutely ridiculous. If the service provider they have selected cannot cope they should use a more reputable company. Regardless of the age of the vehicle two weeks on any level is absurb. To say that i am disappointed in the level of service i have received is an understatement, especially considering the number of years ive been insured with them and the amount of policies i have which im now thinking of moving elsewhere.
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OUTsurance's replyOfficial
19 Sept 2018, 14:42Hello Megs15
We are so sorry about the unfortunate delay!
Jo-anne conted you after she made arrangements with an alternative supplier.
You have since decided to withdraw your claim, given the low cost go replace versus your OUTbonus amount.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,
OUTsurance's reply19 Sept 2018, 14:42
Official
Hello Megs15
We are so sorry about the unfortunate delay!
Jo-anne conted you after she made arrangements with an alternative supplier.
You have since decided to withdraw your claim, given the low cost go replace versus your OUTbonus amount.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,