Disappointed.

I received a re-rate notification which indicates that my premium will increase by October this year, I tried to be reasonable and send a query to outsurance. One of the Agent called to explain and clarify on the re-rate notification sent to me by outsurance. The urgent was not willing to help in any case, instead they try to find some silly reasons to justify that my policy was assessed fairly and that the decision was appropriate and final, there is nothing they can do to review the policy. Apart from that, the Agent continued to explain that due to the premiums I skipped during the past months also affected my policy. To my knowledge I never skipped any premium, one bounced in October 2017 and arrangements were made for another debit to take place and it was paid the very same month. Then another one was in April 2018, at the beginning of April I took an initiative and phone outsurance to arrange that the debit does not go off on the regular agreed date but the last day of the month since I will be receiving my salary then, the Agent confirmed that the arrangement was okay and the debit order will go off at the last day of the month, to my disappointment there was a debit order for R350 of which I think it was a pro-rata premium, and it bounced due insufficient funds in my account... Wait, I remember telling the Agent that on the regular date there won't be any funds available, so if you attempt to debit it will bounce and I have to face bank charges, but that part skipped their understanding.

I am very disappointed with the level of service that I am receiving, you don't seems to care about your customers at all, and their opinions doesn't seems to count. As a responsible customer I do not appreciate the level of service that I am receiving from your company, you always want to find loop hole for an excuse to justify your decisions and never listen to customers review , every time I ask for a discount I am always told that my policy is at maximum discount and that there is nothing you can do to help.

I have never logged any claims except for road side assistance, and I am really worried, I did not expect these unprofessional actions more especially from Outsurance, do I trust you to carry on with the policy?

Very disappointed customer....