TG
Tanuja G
1 reviews | Active since Jan 2017
06 Oct 2017, 17:44
Disappointed
Have Been A Client For 6 Years Now. Got Car And Business Insurance. My Window Had Broken On Wednesday Evening. I Had Changed My Excess To R500 The Next Day Because At This Time, You Start Questioning Your Insurance Company. I Had Put My Claim In Today And The Lady Said I Should Pay R500, So We Processed The Claim, In The End I Cancelled This Because It Is Now R1100.00 . No One Can Help Me With This, No One Is Interested. So I Will Definitely Seeking Other Insurance Where Someone Can Help Me. And I Wont Be Paying An Arm For Car Insurance. Warning. Taking your money and not one person can assist.
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OUTsurance's replyOfficial
10 Oct 2017, 06:46Hello Tanu26
Thank you for your feedback which was immediately investigated.
Our claims manager contacted you and explained you reduced your excess after the incident occurred. The excess amount payable is linked to the incident date as well as the status of your policy at the time of the incident.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky
Best regards,
OUTsurance's reply10 Oct 2017, 06:46
Official
Hello Tanu26
Thank you for your feedback which was immediately investigated.
Our claims manager contacted you and explained you reduced your excess after the incident occurred. The excess amount payable is linked to the incident date as well as the status of your policy at the time of the incident.
Thank you for allowing us the opportunity to clarify the matter.
Regards
Dinky
Best regards,