Disappointed

I’m so disappointed with the Outsurance agent who sold me the car insurance,May she never find peace.I told her I’m a first time owner of a car insurance.I think she took advantage of that.Where on earth can one take an excess of R 26000.She did not tell me that in event of accident,I have to pay from my pocket 26000.Im now sitting with bill of 28000 as per they quote People please be aware of such those who do understand.especially people like me who dnt have much knowledge about excess.I have asked for the record and the only time the company contacts me ,when I call.It is so sad that I had to go under so much stress.So why do one take an insurance.I’m so disappointed with Outsurance .Some Off the agents should trained to be honest,it must not be about commission,I dnt even earn R2600 and to accept excess of 26000.Where on earth can one accept such .My car has been at they strong,when I sent an email about my car’s whereabouts,I was told the car was going to be towed to my house.The unfortunate ones please be aware.I’m sitting with a car that’s not fixed . A good agent selling insurance will advice you properly and inform you properly,make one understand.I’m definitely done with Outsurance.