Disapointed in the service

After being a loyal client to Outsurance for all these years I must say I'm very disappointed. All I requested was for details to be changed on the policy because I'm divorced which has nothing to do with Outsurance, but anyway Your consultant couldn't mind her own business and wanted to make it her business with no sympathy to the situation. Even though the policy is in Mr Wrights name I am the one that took out the policy, my account is being debited for the policy on a monthly basis with no unpaid and I'm must be given the 3rd degree. I want the policy to be changed in my name and that's and issue because now Mr Wright needs to be called and confirmed with etc, please send me the call recording of the day Mr Wright actually called Outsurance and requested for Insurance, please also send me his banking details. It was never a problem to debit my account know I need to make a few changes and I have to deal with ****. Decide what needs to be done as im @ the point of moving the insurance to a more sympathetic insurer