IP
Indren P
1 reviews | Active since Nov 2018
01 Nov 2018, 19:18
digrunted Outsurance Client
I had a break at my property .I was at site within 30minutes of break=in encountered the ******* prevented further damage and loss only to get Outsurance to reject claim as I was in between tenants property was in pristine condition curtains etc no indication with respect to property being unoccupied I also visit the property daily which was indicated on the alarm log in check after wasting my time and being a outsurance client for over years I believe outsurance are cold and heartless should I add the damage minimal
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OUTsurance's replyOfficial
02 Nov 2018, 14:09Hello it pillay
We are not at all insensitive to the financial loss you have incurred.
We responded to your dispute in detail. Our assessing manager, Qaasim has also since contacted you and will call you again later this afternoon as requested. The alarm activity shows no movement on the property throughout the evenings, as from August 2018. The report also shows there was no one living on the property and the property has been vacant from 20 August 2018, for 47 days up to the incident.
Our policy wording is very specific about the exclusion of cover if building is vacant or abandoned.
Regards
Dinky
We are not at all insensitive to the financial loss you have incurred.
We responded to your dispute in detail. Our assessing manager, Qaasim has also since contacted you and will call you again later this afternoon as requested. The alarm activity shows no movement on the property throughout the evenings, as from August 2018. The report also shows there was no one living on the property and the property has been vacant from 20 August 2018, for 47 days up to the incident.
Our policy wording is very specific about the exclusion of cover if building is vacant or abandoned.
Regards
Dinky
Best regards,
OUTsurance's reply02 Nov 2018, 14:09
Official
Hello it pillay
We are not at all insensitive to the financial loss you have incurred.
We responded to your dispute in detail. Our assessing manager, Qaasim has also since contacted you and will call you again later this afternoon as requested. The alarm activity shows no movement on the property throughout the evenings, as from August 2018. The report also shows there was no one living on the property and the property has been vacant from 20 August 2018, for 47 days up to the incident.
Our policy wording is very specific about the exclusion of cover if building is vacant or abandoned.
Regards
Dinky
We are not at all insensitive to the financial loss you have incurred.
We responded to your dispute in detail. Our assessing manager, Qaasim has also since contacted you and will call you again later this afternoon as requested. The alarm activity shows no movement on the property throughout the evenings, as from August 2018. The report also shows there was no one living on the property and the property has been vacant from 20 August 2018, for 47 days up to the incident.
Our policy wording is very specific about the exclusion of cover if building is vacant or abandoned.
Regards
Dinky
Best regards,