Difficult to get updated policy document from Outsurance

After observing disaster caused by heavy rains in Durban last week, I decided to read the comprehensive vehicle insurance that I took with Outsurance and I realized that there are no details about what is covered under comprehensive cover. I contacted them on 17/10/2017 requesting details of a comprehensive cover. One of the consultants informed me that he will send me an updated policy immediately. Unfortunately he send me the same policy that I had. I contacted Outsurance again. Quinton Keys informed me that he will forward my query to the relevant department so that they can forward me the details of a comprehensive cover. I have been waiting and nothing was sent to me. This is a terrible service. Is it difficult to send details of a policy to a customer? I have been insured with MiWay in the past year and consultants never took more that 10 minutes to send requested policy documents. I knew what was covered under comprehensive cover when I was using MiWay because the details were included in the policy document. I did not have to request the details. I cannot just assume that comprehensive cover from Outsurance is the same as MiWay. I need details in writing.