Did not get something out
<p>A vehicle of mine insured with Outsurance was recently involved in a rear end accident. Outsurance covered the repair of the rear bumper and trimming on the vehicle but a new bumper was needed therfore the autobody specialist ( Doing what they can with what they were authorised to obtain ) was not able to repair the car in a manner that is decent. </p>
We could have done so much better for you and sincerely apologise for the disappointment which led to your complaint.
Our claims manager, Isabel contacted you and confirmed we will replace the bumper for you. She did however confirm our service provider will unfortunately only be able to attend to this as soon as they have re-opened for the holiday season.
Thank you for accepting our apology.
Regards
Dinky
We could have done so much better for you and sincerely apologise for the disappointment which led to your complaint.
Our claims manager, Isabel contacted you and confirmed we will replace the bumper for you. She did however confirm our service provider will unfortunately only be able to attend to this as soon as they have re-opened for the holiday season.
Thank you for accepting our apology.
Regards
Dinky
Thank you, yes she did.
Thank you, yes she did.