DID NOT GET MY R500, AS MY COVER STILL BEAT THEIRS

hi. outsurance promised me r500. should my cover not beat theirs but they never paid me. i sent them all the relevent poilicy document of mine,but they keep taking me from one pillar to the other. they are not keeping to their word, disappoited.

Gugu Khumalo <***>

Wed, May 5, 3:26 PM

to me

Good day Mrs S Musi Quote: ***1 I have received a message to contact you regarding the R500 Quote Promotion. In order for me to assist further, please forward me the following documents within the next 30 days from receiving this email: 1. A full policy schedule from your current insurer. Please note, this document should not be a summary or older than 48hours print date and has to prove that you had existing cover for more than 30 days prior to obtaining a quote from Outsurance 2. Your banking details. (Bank, account holder name, branch name and code, type of account and account number) As soon as I receive your documents the comparison process will take place. Please note, due to high volumes of claims this process may take up to 5 working days to complete. Please feel free to request feedback at any time after then should you not hear from us. Should you qualify for the R500 promotion based on all terms and conditions of this promotion, we will contact you to confirm your banking details again. Once payment is submitted, the funds should be available to you within 5-10 working days. Should you not qualify, we will contact you and inform of the reason for rejection Kindly find attached the Terms and Conditions for the R500 Promotion. Please read through the document carefully as it contains all relevant details regarding our promotion. Kind regards Gugu

this Gugu woman never got back to me ever since since february 2021. and its sad cos my policy ineed beat theirs.

can they get back to me if i dnt qualify.

regards SGM