Despite Meri-Zelle’s contact with me, the new service provider has still not confirmed a date for the vehicle repairs, and I have not yet received the refund for the costs I incurred to make the vehicle safe to drive in the meantime

Despite Meri-Zelle’s contact with me, the new service provider has still not confirmed a date for the vehicle repairs, and I have not yet received the refund for the costs I incurred to make the vehicle safe to drive in the meantime. I have been an OUTsurance client for many years, but this situation is completely unacceptable. The accident happened on 13 June, and my vehicle has still not been repaired. It is only logical that the repairs should be done by a Jetour-approved dealership. I should not have to be involved in discussions between OUTsurance, the repairer, or the previous service provider regarding rates or payment for correcting poor workmanship. I urgently request that someone with the necessary authority at OUTsurance take ownership of this matter and ensure it is resolved as soon as possible.