Despicable Customer Experience

<p> </p> <p>Good day,</p> <p>I cannot even begin to express how disappointed I am at Outsurance.</p> <p>Firstly my FNB account number was debited twice after I repeatedly called in and asked that my Banking details be changed from FNB to Capitec.</p> <p>After my second or third call to you guys explaining the situation then only was I reimbursed for the Bank changes incurred with FNB.</p> <p>I have Contents and building Insurance with Outsurance the last time the Premium went off successfully of my account was in November 2016, to this day my Capitec account has not been debited. What does this mean for me and my insurance should anything happen to me? I refuse to be labelled as being in arrears as the correct account has been repeatedly provided to you guys. On top of that I cancelled my Funeral cover with FNB and took up A Life Protection cover Insurance with Outsurance, a quote was sent to me and the first premium was due to go off on the 25th March 2017. i continued to take the same cover for my sister bare in mind that there is a waiting period for this policy, who must then suffer should anything take place. I need to understand from you that should any of my family members that are covered or myself who will bury us? Someone needs to call me ASAP with a solution, I cannot deal with your incompetency which is inconveniencing me and my credit record. </p> <p>My mom and 3 friends want to take up the same cover with outsurance due to the how highly i spoke of it. How do I convince them to take it up when I am being traeted like just a number? </p> <p> </p> <p>Tell me about the customer experience received here. </p> <p> </p> <p>Policy Number: OT ********** 8</p> <p>Contact Details: ********** </p>