Desperate for help

My cousin was involved in an accident with an Outsurance claint on the 11th January 2023… she gave us all relevant information regarding her insurance.We then contacted Outsurance to make a third party claim and we spoke to a wonderful lady named Anna Williams who sent us an email about all the required documents from us which we sent them… We then tried to make a follow up in a few days then we were informed who was handling our claim (Michael Mazibuko)who I personally feel he doesn’t take his job seriously or maybe his undermining us… I spoke to him through a call asking if all documents were in order….he said they will need photos of the vehicle as the vehicle is not drivable to go around for quotations and we sent the vehicle from inside to outside as he wanted but as from our last conversation he is not answering my calls nor returning them as his colleagues were promising….weeks later after trying and trying contacting him with no luck…some lady named Tam Geanneret spoke to me while was busy trying to get hold of Mr Mazibuko and requested the same documents Mr Mazibuko requested I made sure she got them within minutes as they were already in my phone but after sending them she’s no longer answering my calls as well nor returning them…..it’s nearly 7 weeks without the car and it is used as a taxi via Bolt….We having difficulties surviving as it is 1 of our source of income in our family that’s our bread and butter pity to them it’s just a worthless car hence they not even bothered to make their job…..Please please we are in desperate need of help to deal with this problem…..thanks…. Hope to hear from ur team soon (hello Peter)