HW
Hajira W
1 reviews | Active since Mar 2012
04 Sept 2021, 12:43
Denied discount
On 23 Aug a consultant was going to offer me a reduction on my premium. The following day, another consultant indicated there were no discounts available for me. Outsurance claims to be the best *affordable* insurance but can't keep to their word!
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
06 Sept 2021, 11:20Good morning Hajira,
We acknowledge receipt of your complaint.
Our client care team will be in contact with you.
Regards,
OUTsurance
We acknowledge receipt of your complaint.
Our client care team will be in contact with you.
Regards,
OUTsurance
Best regards,
OUTsurance's reply06 Sept 2021, 11:20
Official
Good morning Hajira,
We acknowledge receipt of your complaint.
Our client care team will be in contact with you.
Regards,
OUTsurance
We acknowledge receipt of your complaint.
Our client care team will be in contact with you.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
08 Sept 2021, 16:22Good afternoon Hajira,
Following our private reply on the 6th of September, Nasar from our client care team has been in contact with you.
He has assisted by reverting back to your previous premium.
The discount mentioned has already been app****.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 6th of September, Nasar from our client care team has been in contact with you.
He has assisted by reverting back to your previous premium.
The discount mentioned has already been app****.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply08 Sept 2021, 16:22
Official
Good afternoon Hajira,
Following our private reply on the 6th of September, Nasar from our client care team has been in contact with you.
He has assisted by reverting back to your previous premium.
The discount mentioned has already been app****.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 6th of September, Nasar from our client care team has been in contact with you.
He has assisted by reverting back to your previous premium.
The discount mentioned has already been app****.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
HW
Hajira W's updateReviewer Update
08 Sept 2021, 16:26No discount was app****!
HW
Hajira W's update08 Sept 2021, 16:26
Reviewer Update
No discount was app****!