Deliberate Inspection Delay!

On the 17th of July 2020 I called your customer care line and spoke to a Ms Thipe. I advised her that I cannot upload images of my car on the app as I do not have space on my phone to download the app. She advised that I should send her the pictures so she can forward them to the relevant department.

On the 7th of August I had not received feedback from her so I sent an email to *** to follow up and I cc'd Ms Thipe to confirm if the images were accepted. Only then did she call and follow up. She says no confirmation of inspection was received. She then again said she'd follow up. To date she hasn't.

On the 13th of August 2020, I called your customer care line and was informed that despite the fact that Ms Thipe had sent the images to the relevant department, the inspection had still not been processed. It is as if the inspection is deliberately being delayed.

This morning I received a message that my inspection is still outstanding! Of course it is, YOUR team is not doing their jobs!!

If anything happens to my car, Outsurance better not decline my claim. The inspection not being processed would be no fault of mine! Why does Outsurance not allow uploads of inspection images on their portal anyway?

Please sort this out ASAP!