Deliberate Delaying Tactics in Settlement of Claim

<p>My car as rearended by a client of Outsurance, I submitted a claim and after various attempts to contact the call centre agent, i eventually made ocntact with him who after a week of submitting the documents, I get told that it will take 4-6 weeks to make a decision on the validity of the claim.</p> <p> </p> <p>This feels like a deliberate delaying tactic as it does not take 4-6 weeks to get the police report and make a decision as to who was at fault. the outsurance client already accepted liability.</p> <p> </p> <p>In the meantime, I have to drive around with a damaged car when it was not my fault. </p> <p> </p> <p>This is not the first time outsurance has delayed. I had a previous incident where another outsurance client rearended my car the claims advisor just ignored me and did not respond to my emails or calls. My insurance advisor also tried on multiple occasions without any feedback. I eventually had to claim from my own insurance to have the vehicle repaired.</p> <p>From experience, it feels like outsurance use this tactic to not pay claims to 3rd parties. The Ombudsman has specific complaints procedures before it will look at claims and it can take anyting form 6 months upwards to reslove a dispute. </p> <p> </p> <p>Is it the modus operandi of Outsurance to use this process to their benefit to tire out 3rd party claimants.</p> <p> </p> <p>I hope thai message received by the necessary authorities at Outsurance to understand the level of frustration that is created by your organisation and why one has to resort to publising a review on a public platform such as this to invoke a response form you.</p>