Delays in payouts

I was involved in an accident on the 31st of July , my car was written off on the 2nd of August, change of ownership documents was collected on the 14th of August. Payment to me hasn't been done to date . My job requires me to have a vehicle as I mobile engineer that visits customers throughout Natal midlands. My job is at risk because of the delays from outsurance . The claim money was needed to obtain another vehicle. When it's time for premiums to be made outsurance would constantly send reminders however when it's their turn to make a payment we must expect delays . I feel they have no empathy to their clients . The agent that was handling my claim , after the change of ownership was done he didn't even respond to my emails . I made to calls to outsurance this week on the 19th i was told the money would be deposited into my account within 2 working days , today the 22nd I made a follow call only to learn that they only going to generate the proof of payment tomorrow an I should wait another 2 to 3 working days . If I had to lose my job because of these delays will outsurance compensate me .. I doubt that's an option for them . Very disappointed in the services received from such a reputable company .