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SPHEPHRLO V

1 reviews | Active since Jan 2014

05 Jul 2018, 15:13

Delayed vehicle repairs

I had a motor claim 3th of April 2018. 3 months later my car is still not back. I have filed a compliant but still no success in getting the car back. This is totally not the service I was promised when I joined Outsurance. Nobody from Outsurance is taking my claim seriously.

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Replies (4)
OUTsurance
OUTsurance's reply06 Jul 2018, 10:13
Official

Good day,

We acknowledge receipt of your complaint. We will not condone such bad service delivery as you described. We will escalate the matter to a Claims Manager who will contact you ASAP.

Sorry for your bad experience.

Thank you,

Kelvin

Best regards,

OUTsurance
OUTsurance's reply11 Jul 2018, 14:41
Official

Good day,

Thank you for bringing the matter to our attention. We will not tolerate bad workmanship.

Nunu our client liaison advisor has been in contact with you and she discussed the reasons for the delay. She has informed you that your car will be ready tomorrow.

We do apologise for the delay.

Thank you,

Kelvin

Best regards,

SV
SPHEPHRLO V's update18 Jul 2018, 14:37
Reviewer Update
Which tomorrow were you referring to Kelvin because today is the 18th of July 2018 and the vehicle is still with the Panelbeaters and the windscreen still not aligning properly? How much longer should I suffer while paying for the car I don't have for the past 3 to 4 months now?
OUTsurance
OUTsurance's reply24 Jul 2018, 13:34
Official

Good day,

Nunu confirmed that you collected your vehicle and were satisfied with the work.

Sorry for the inconvenience caused.

Thank you,

Kelvin

Best regards,