Delayed payout

I lodged a complaint with you guys and the response was good because of you and the manager phoned me apologising and even made an appointment for my car to be assessed after asking me to have 3 quotations of which they I was told I need a new door is needed and their said a different story of which I did not have a problem because I wanted to get my car and agreed to the offer given to me and a lady named Anastasia Voges emailed me documents to complete and I did and which clearly stated that payment will be made in the next 10 days since 11th of August till today and when I phoned this lady she is telling that she was only assisting and the person responsible is Nompu and gave me her direct number and I got no response and even tried to phone Jeanice still no response I'm really tied and ****ed because clearly I got a response cause they wanted to get Hello Peter of their backs