SV
SANET V
1 reviews | Active since Apr 2021
17 Nov 2021, 10:36
DELAY WITH FINALISING CLAIM
My house had been burglarised on 30/10/2021 and I have successfully submitted my claim on 01/11/2021 - yet more than 2 weeks have gone and still my claim has not been finalised! I am losing my job because of my laptop and other essential items have been ******, I want my pay-out urgently!
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OUTsurance's replyOfficial
18 Nov 2021, 10:10Good morning Sanet,
Further to our private reply of yesterday, Jane has been in contact with you.
The delay was related to outstanding quotes from you, however we could have done more to assist.
We have now settled and paid your claim.
We appreciate your feedback as it allows us to improve our services and processes.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Further to our private reply of yesterday, Jane has been in contact with you.
The delay was related to outstanding quotes from you, however we could have done more to assist.
We have now settled and paid your claim.
We appreciate your feedback as it allows us to improve our services and processes.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
OUTsurance's reply18 Nov 2021, 10:10
Official
Good morning Sanet,
Further to our private reply of yesterday, Jane has been in contact with you.
The delay was related to outstanding quotes from you, however we could have done more to assist.
We have now settled and paid your claim.
We appreciate your feedback as it allows us to improve our services and processes.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Further to our private reply of yesterday, Jane has been in contact with you.
The delay was related to outstanding quotes from you, however we could have done more to assist.
We have now settled and paid your claim.
We appreciate your feedback as it allows us to improve our services and processes.
We apologise for the delay and frustration caused.
Regards,
OUTsurance