Delay on vehicle repairs and feedback

Outsurance claims superior service but I have not come across a more poorly managed service. Their ads claim that the vehicle will be assessed 2days after claim is registered. I have been dealing with Tara Fulton who has back dated charges to my excess without consulting me. The vehicle in question is used for business and this was clearly indicated to tara as to the urgency to have it back on the road.<br> <br> It has been almost a full month and the only time I received any feedback is when I called for the 3 time, then only reaching tara a week after the vehicle was in the accident. to date she has claimed that a manger would call to discuss this with me and nobody has given me feedback to date. I still have no idea when my van would be on the road or ready.<br> Below that info I have on my claim however 7 emails and still no clear answers.<br> <br> Claim registered 30/07/2015<br> Assessment completed 30/07/2015<br> Claim approved 31/07/2015<br> Repairer received approval 31/07/2015<br> Repairer requested additional 18/08/2015<br> I am tired of them cheating me on additional charges and not giving me feedback or responding to my queries.<br> <br> One of the poorest customer services I have received.