1 reviews | Active since Mar 2017
Delay on car repair authorization
Our family car was involved in the accident on 24 November 2017 and the car was accessed by on the 27th on November 2017 whereby the accessory authorize repair at Galliga Auto repair at Midrand. The car was supposed to be ready within 10 days from 1st of December 2017. When I make follow up with panelbeater, they told me that they are waiting for Outsurance to authorize additional repair that the accessor has missed. When I make follow with the claim advisor, she referred me to an accessor and the accessor refer me back to Outsurance. It is frustrating as Outsurance never return my calls when I leave the message. I have car hire option that will expire on the 28th of December 2017. It is frustrating as after the 28th of December 2017. I will not have a car due to incompetence and poor service of Outsurance. All I need is my car fixed as I am paying premium every month
Good day,
Thank you for bringing this matter to our attention.
Samuel from our client liaison department called our service provider to establish why there was a a delay. Samuel called you to apologize for the delay and he reassured you that your vehicle will be ready this afternoon.
Thanks, Kelvin
Good day,
Thank you for bringing this matter to our attention.
Samuel from our client liaison department called our service provider to establish why there was a a delay. Samuel called you to apologize for the delay and he reassured you that your vehicle will be ready this afternoon.
Thanks, Kelvin
Hello confihaze
The chain of events which have rise to your unhappiness is indeed concerning. We will contact you shortly.
Hello confihaze
The chain of events which have rise to your unhappiness is indeed concerning. We will contact you shortly.