Delay is processing claims

I registered a claim in December 2021 sent numerous emails asking for assistance all I get a is automated response and when you get a response you have start from the beginning . I have asked to speak to a supervisor to date not a response. The is a lack of providing feedback and the consultants seem to have amnesia after being copied on emails . We going in March damages still not repaired . It is regrettable to have this kind experience POLICY no OT***8