Delay in Payout and Lack of Communication

I am extremely dissatisfied with the level of service and communication I have received from Outsurance.

My accident occurred nearly three weeks ago, and to date I have received no clear indication of when the payout will be processed.

Furthermore, I was not provided with any alternative options before the decision was made to retain my vehicle, despite the possibility of repairs. My vehicle documentation was collected last Friday and remains in your possession.

I have sent multiple emails requesting feedback, all of which have gone unanswered.

In addition, I take issue with the handling of this matter, as I have repeatedly been made to feel at fault for the accident, despite witness statements supporting my position.